Guides for public safety agencies.
Plain-language advice and checklists for fire, EMS and law enforcement agencies choosing and running software, websites, recruiting and membership.
ALL GUIDES
Newest updates first.
8 guides.
WebsitesBuilding a Website That Serves Your Community
A guide for fire, EMS and law enforcement agencies: clear paths, honest transparency, phone-friendly pages, accessibility and who keeps the site current.
MembershipChoosing a Member Management Platform
A guide for fire and EMS organizations: what a membership platform should do beyond spreadsheets, what to ask vendors, and how to define your needs first.
Buying softwareData Ownership and Leaving a Vendor Well
Questions fire, EMS and law enforcement agencies should settle before signing: who owns the data, real exports, contract end and total cost of ownership.
RecruitingFixing the Recruitment Funnel: From Homepage to First Year
A guide for fire, EMS and law enforcement agencies: how to keep recruits moving from the homepage through the wait, the first 30 days and the first year.
Buying softwareImplementing Public Safety Software: From Evaluation to Adoption
A practical guide for fire, EMS and law enforcement agencies: evaluate on real work, fix the process, plan the rollout and measure adoption.
MarketingMarketing to Public Safety Buyers: a Guide for Companies Serving Fire, EMS and Law Enforcement
A guide for companies selling to fire, EMS and law enforcement: how agencies buy, planning for long timelines, agency vs. in-house, and reporting.
Buying software10 Things to Think About When Choosing Software for Your Agency
A checklist for fire, EMS and law enforcement agencies choosing software: data, security, backups, accessibility, support, exit and who is behind it.
Buying softwareChoosing the Right Tools for Your Department: a Buyer’s Guide to Modern Public Safety Platforms
A buyer’s guide for fire, EMS and law enforcement agencies: citizen requests, rentals, store, fundraising, classes, recruiting, alerts and vendor questions.
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RELATED
Where these guides connect
The platform overview, the security and accessibility statements, and the products behind the advice.
The new Responder MAX CMS
Everything the platform does, in one place.Learn More Details
Security & Trust
How we protect agency, member and applicant data.Learn More DetailsAccessibility Statement
Built to WCAG 2.2 AA.Learn More Details
Recruiting
Listings, applications, pipeline and applicant portal.Learn More Details
MAX Members
Membership management for volunteer fire and EMS.Learn More DetailsMAX Recruitment Suite
Attract, capture, interact and measure.Learn More Details
WHERE WE STAND
Security and accessibility.
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