Manage your entire membership, built for volunteer Fire & EMS
From LOSAP & retirement to certifications, progression, duty crew management and reporting — everything it takes to manage your department's membership.
Firefighter Owned & Operated
Purpose-built for LOSAP & benefits programs
Point tracking, pacing and signature-ready state forms — the way volunteer departments actually run their award and retirement programs.
Members: one record for everything
Members, activity, certs, progression, apparatus and documents live together — no spreadsheets, no scattered binders.
Reporting that runs itself
Automated leadership briefings, notifications and PDF reports keep your officers and committees informed without the busywork.
What's inside
Everything your membership needs
Twelve core capabilities that run your department day to day — with dozens more built in.
LOSAP, Retirement & Benefits
Point tracking, pacing and state forms for your Length-of-Service Award and retirement programs — built for how volunteer departments actually run them.
- Per-member point ledger with live pacing toward annual targets
- State LOSAP & tax-credit forms generated to signature-ready PDFs
- Configurable point schedules, category caps and sleep-in windows
Activity Tracking
One place to capture everything members do — training, calls, meetings and work details — with points flowing straight into LOSAP.
- Log training, calls, meetings, work details and custom activity types
- Runs import automatically from Active911 and other dispatch feeds
- Response and person-hour stats by member, apparatus and first-due
Certification & Training Tracking
Never get caught by a lapsed cert again. Track every certification and get reminded long before anything expires.
- Track every certification with issue and expiration dates
- Automatic reminders before anything lapses
- Bulk import and a department-wide cert-tracker board
Progression Tracking
Full progression for every role in your department — operationally and administratively — with check-sheets and officer sign-off.
- Paths for driver/operator, fire, EMS and rescue progression
- Reusable check-sheet templates for every task sign-off
- Eligibility engine flags who is ready to advance
Duty Crew Management
Build your duty crews, let members sign up, and have the crew feed your reports and activity automatically.
- Build duty crews and recurring crew rosters
- Members set availability and claim open crew slots
- Qualification-gated and multi-apparatus staffing
Sign-Up Sheets & Events
Drive participation with events and sign-up sheets — RSVP, slots and reminders that keep your membership engaged.
- Post events with RSVP tracking
- Sign-up sheets for details, classes and fundraisers
- Attendance flows into activity and LOSAP
Promotions & Rank History
A clean, permanent record of every promotion and position — with current rank derived automatically.
- Record promotions with effective dates
- Current rank derived automatically from promotions & positions
- Leadership and officer position tracking
Announcements & Notifications
Reach the whole department or just the right people — with one inbox for announcements, messages and notifications.
- Department-wide and targeted announcements
- Unified inbox: notifications, messages and announcements
- Email plus installable-app push notifications
Document Library
Every SOP, regulation and policy — fully categorized, searchable and access-controlled.
- Categorized SOPs, regulations and policies
- Fast search across the whole library
- Per-role and per-document access control
Member Store
A popular perk: uniform distribution and apparel ordering, handled in-house with self-service ordering.
- Uniform and apparel catalog with sizes and variants
- Member self-service ordering
- Order queue and fulfillment tracking for store managers
Donation Tracker
Log and report every donation and fundraising drive — reporting-ready and access-controlled for your treasurer.
- Log donations with donor details and amounts
- Track fundraising drives and campaigns
- Reporting-ready totals at any time
Built for your members
Your members' home, your way
Every member lands on a home page that surfaces exactly what matters to them — and you control what they see.
- Critical certification noticesMembers see what's expired or expiring — front and center.
- LOSAP & benefits trendsLive point pacing and tax-credit progress at a glance.
- Events & forms needing a responseUpcoming events, sign-up sheets and forms waiting on them.
- Department announcementsThe latest from leadership, right where they land.
- “Meet the New Members” roll callA warm welcome that builds culture from day one.
- Certs & activity summaryA personal snapshot of where each member stands.
Up and running fast
Easy onboarding
Get your department set up without a project plan. A guided wizard walks you through the essentials — and Responder MAX can pre-fill a lot of it for you.
- Step-by-step setup guideA guided walk-through gets your department live — skip anything and finish later.
- Bulk-import or invite membersBring your whole roster in at once — or invite members with a personalized link and activation codes.
- Customize every moduleTune settings across the platform to match how your department runs.
- Control who sees whatComprehensive, role-based permissions — with extra care for sensitive data.
See it in action
Built for the firehouse
A clean console on the desktop, dead simple on a phone.
See it on your department
Request a walkthrough in under a minute
Tell us a little about your agency and we'll tailor a demo to how you operate — LOSAP, duty crew management, certifications and everything in between. No pressure, no obligation.
Request a demoAnd there's more
Even more, built in
Everything it takes to run your whole membership — in one platform.
Response & Performance Stats
See who's turning out and how the department is performing.
- Response stats from LOSAP-powered activity, plus run reports from Active911
- Person-hours, first-due and apparatus breakdowns
- Per-member performance across calls, training and activity
Automated Leadership Briefing
Key metrics, on a schedule, in leadership's inbox.
- Scheduled reports of the metrics leadership cares about
- Participation, response and compliance rollups
- Emailed automatically on the cadence you choose
Signature-Ready PDF Reports
Generate signature-ready PDF reports — LOSAP, state forms and sign-offs.
- Auto-create signature-ready PDF reports
- LOSAP and state tax-credit forms included
- Progression sign-offs, then distribute and archive in a click
Effortless Historical Import
Bring your whole history with you — with AI doing the heavy lifting.
- Import your entire membership history in a guided wizard
- AI-assisted ingestion maps your old spreadsheets to the right fields
- Certifications, qualifications and member records too
Stations & Fleet
Profiles, status, specs and more for every station and rig.
- Apparatus profiles with photos, specs and in-service status
- Station profiles for every house in your department
- Fleet stats and station-to-apparatus filtering
Mobile App
The whole platform, in your pocket.
- Installable on any phone (PWA)
- Push notifications for what matters
- Fast and simple to use one-handed, on any device
Custom Forms
Build the forms your department actually needs.
- Create custom forms for check-offs and preventative maintenance
- Submit requests to leadership and log statuses
- Membership surveys and more, built natively
Committee Management
Run your committees and meetings.
- Committees with membership and roles
- Meetings and minutes
- Committee reporting
Photo Galleries
Show off the work and the crew.
- Event and apparatus photo galleries
- Member-contributed photos
- Organized, shareable albums
Shared Calendar
Everything in one calendar.
- Department calendar for events, shifts and training
- Subscribe from any calendar app (iCal feed)
- Always current, everywhere
Global Search
Find anything, fast.
- Search members, documents, apparatus and more
- Jump straight to what you need
- Built into every screen
Security first
Your data, protected like it's ours
You're trusting us with your members' personal information — including the data behind LOSAP and state forms. We treat it that way, in plain terms:
- Encrypted, alwaysSensitive data like SSNs and dates of birth is encrypted with AES-256-GCM, using keys managed by AWS KMS — encrypted at rest and in transit.
- Your department, walled offEvery record is isolated at the database with row-level security, so one department can never see another’s data — no exceptions.
- Two-factor, unified loginTwo-factor authentication is available for every account, on top of a single, unified secure sign-on. One login, locked down.
- Nothing goes unloggedSensitive and security-relevant actions are captured in a full audit log, so you always know who did what.
Questions
Frequently asked questions
The quick answers departments ask us most.
What is Responder MAX Members?
Responder MAX Members is a membership-management platform for volunteer fire departments, EMS agencies and rescue squads. It brings LOSAP and retirement tracking, certifications, progression, duty crew management, documents, reporting and more into one place.
Who is Responder MAX Members built for?
It's built for progressive volunteer fire departments, EMS agencies and rescue squads that want to manage their whole membership — from recruit to retiree — without spreadsheets and scattered binders.
Does it handle LOSAP and tax-credit reporting?
Yes. Responder MAX tracks LOSAP points per member with live pacing toward annual targets, and generates signature-ready state LOSAP and tax-credit forms as PDFs. You can also import prior years of history for accurate vesting.
Can we import our existing member and LOSAP history?
Yes. A guided import wizard brings in your whole membership history — with AI-assisted ingestion that maps your old spreadsheets and exports to the right fields. It's built especially for LOSAP and retirement history, plus certifications, qualifications and member records.
Does it track our runs and calls automatically?
Yes. Runs import automatically from Active911 and other sources, feeding response and person-hour stats by member, apparatus and first-due — and those activities can earn LOSAP points automatically.
Is our data secure?
Sensitive data such as SSNs and dates of birth is encrypted with AES-256-GCM using keys managed by AWS KMS. Every department’s data is isolated at the database with row-level security, two-factor authentication is available for every account, and sensitive actions are captured in a full audit log.
Does it work on mobile?
Yes. Responder MAX Members installs on any phone as an app (PWA) with push notifications, and is designed to be fast and simple to use one-handed — at the station or in the field.
How do members get access?
You can bulk-import your whole roster at once, or invite members with a personalized link and activation codes. Five-tier, role-based permissions control who can see and do what, with extra care for sensitive data.
How do we get started?
Request a demo and we’ll set up a walkthrough tailored to how your department operates. A guided onboarding wizard walks you through setup, and the Responder MAX team can pre-fill much of it for you.
Do you also build websites and run recruitment campaigns?
Yes — those are separate Responder MAX services. We design and host public-facing department websites and run recruitment and retention marketing for fire, EMS and law enforcement agencies.
SECURITY & TRUST
How we protect your site, your applicants and your members.
Agency information, member data and applicant information are protected across our platforms. See the full Security & Trust statement.
Firefighter owned & operated
The easier way to manage your membership.
Built for volunteer fire departments, EMS and rescue squads. Tell us about your department and we'll show you around.
Request a demo