Privacy Policy

We may collect or receive personal information for a number of purposes connected with our business operations, including the following:

1.1 To offer and deliver products and services. The following categories of data may be collected: first and last name, account name or alias, email address, telephone number, organization name, internet activity information (including browsing activity and interactions with our website or platform), geolocation data, and IP address. Retention period: we retain this data for as long as necessary to provide services, fulfill our contractual obligations, and maintain appropriate business records.

1.2 Compiling and analyzing statistics for website and platform improvement. The following categories of data may be collected: internet activity information (browsing history, search history, and interactions with our website or platform), IP address, geolocation data, and device and browser information. Retention period: we retain this data for as long as reasonably necessary for analytics, reporting, security, and service improvement purposes.

1.3 To support services or products that a customer wants to buy or has purchased. The following categories of data may be collected: first and last name, account name or alias, physical address (street address, city, state, and ZIP/postal code), email address, telephone number, IP address, and internet activity information related to our website, platform, or communications. Retention period: we retain this data for as long as necessary to provide services, support customer accounts, comply with legal obligations, and maintain appropriate internal records.

1.4 Newsletters and marketing communications. The following categories of data may be collected: first and last name, email address, telephone number, organization name, IP address, and internet activity information related to email opens, clicks, and website engagement. Retention period: we retain this data until you unsubscribe, opt out, or until it is no longer necessary for the purpose for which it was collected.

1.5 Contact through phone, mail, email, and/or webforms. The following categories of data may be collected: first and last name, email address, telephone number, physical address (where provided), IP address, internet activity information related to form submissions or website interactions, and any additional information you choose to provide in your message. Retention period: we retain this data for as long as necessary to respond to your inquiry, provide support, and maintain appropriate business records.

We may share or disclose personal data to trusted third-party service providers as necessary to operate our website, platform, and related business functions. These recipients may include hosting providers, analytics providers, communication platforms, support tools, and other vendors that process data on our behalf.

We do not sell personal data or share SMS opt-in data or consent information with third parties for marketing purposes.

We may disclose personal information if we are required to do so by law or court order, in response to a lawful request by a law enforcement agency or other public authority, to the extent permitted under applicable law, or when disclosure is necessary for an investigation relating to public safety.

If our website, organization, or related assets are taken over, sold, or involved in a merger, acquisition, or other business transfer, your details may be disclosed to our advisers and prospective purchasers and may be transferred to the new owners.

We honor Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of advertising cookies and similar technologies for that browser.

Because there is no common industry standard for “Do Not Track” browser signals, our website does not respond to them.

Our website uses cookies and similar technologies to improve site functionality, enhance the user experience, analyze performance, and support platform operations. For more information about cookies and your choices, please refer to our Cookie Policy.

We may use analytics tools, including Google Analytics, subject to applicable privacy protections and data processing safeguards. Where configured, full IP address collection is limited or masked where feasible.

To protect our forms from spam and abuse, we use Cloudflare Turnstile, which checks technical signals from your browser (such as your IP address and browser details) to tell people from bots. Cloudflare’s use of this information is described in the Cloudflare Turnstile Privacy Addendum.

We are committed to the security of personal data. We take appropriate technical and organizational measures to limit abuse of and unauthorized access to personal data. This helps ensure that only necessary personnel have access to your data, that access is protected, and that our security measures are regularly reviewed.

This privacy statement does not apply to third-party websites connected by links on our website or platform. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before making use of them.

We reserve the right to amend this privacy statement at any time. We recommend that you consult this page regularly so that you remain aware of any changes. Where appropriate, we will actively inform users of material updates.

If you have any questions or want to know which personal data we have about you, please contact us. Please clearly identify yourself so that we can be certain we do not modify or delete data belonging to the wrong person. We will provide requested information only after receipt of a verifiable consumer request.

9.1 You have the following rights with respect to your personal data:

1. You may submit a request for access to the data we process about you.
2. You may object to certain processing activities, where permitted by law.
3. You may request an overview, in a commonly used format, of the data we process about you.
4. You may request correction or deletion of the data if it is incorrect, no longer relevant, or not lawfully required to be retained, or ask us to restrict the processing of the data.
5. You may appeal our decision whenever we refuse to take action on a request and, where applicable, submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements. This section supplements the rest of this Privacy Statement and applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Nevada (NRS 603A), Utah (UCPA), and Virginia (CDPA).

California — Right to know: a consumer has the right to request that a business disclose the categories of personal information collected, the categories of sources, the business/commercial purpose for collecting it, the categories of third parties it's shared with, and the specific pieces of personal information collected about that consumer. Right to know if information is sold or disclosed: a consumer may request disclosure regarding whether personal information has been sold or disclosed for a business purpose. Right to equal service and price: you may exercise your privacy rights without discriminatory treatment. Right to deletion: a consumer may request deletion of personal information collected from them, subject to exceptions permitted by law. Right to opt out: you may submit a request directing us not to make certain disclosures of personal information. Financial incentives: we do not currently offer financial incentives in exchange for personal information unless explicitly disclosed in a separate notice. We have not sold consumers' personal data in the preceding 12 months, and have not shared SMS opt-in data or consent information with third parties for marketing purposes.

Colorado — Right to data portability in a portable, readily usable format. Right to opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.

Connecticut — Right to data portability in a portable, readily usable format. Right to opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.

Nevada — Right to opt out of the sale of certain covered information.

Utah — Right to data portability for personal data you previously provided to us. Right to opt out of targeted advertising or the sale of personal data.

Virginia — Right to data portability in a portable, readily usable format. Right to opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.

Our website is not designed to attract children, and it is not our intent to collect personal data from children under the age of consent in their country or state of residence. We therefore request that children under the applicable age of consent do not submit any personal data to us.

Responder MAX, LLC
Richmond, VA

Website: https://respondermax.com
Email: getstarted@respondermax.com
Phone: (571) 367-9852

If you opt in to receive SMS/text messages from Responder MAX, you agree to receive messages related to: demo scheduling and appointment reminders; customer onboarding communications; event confirmations and reminders; product updates and service notifications; customer support communications; and occasional promotional messages related to our products and services.

Message frequency varies based on your interaction with Responder MAX. Message and data rates may apply depending on your mobile carrier and service plan.

Opt-In Consent. You will only receive SMS/text messages from Responder MAX if you have provided express consent, by checking an SMS opt-in box on a website form, providing written consent via email or digital communication, or initiating SMS communication with us and continuing engagement. Consent to receive SMS messages is not a condition of purchase.

Opt-Out Instructions. You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE. After opting out, you will receive a final confirmation message, and no further SMS messages will be sent unless you re-subscribe.

Help. For assistance, reply HELP, or contact us at getstarted@respondermax.com or (571) 367-9852.

Data Use & Privacy. We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes. Your information will be handled in accordance with this Privacy Statement.

Carrier Disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

Our website uses Google Analytics and Google Tag Manager to measure how the site is used and to manage advertising tags, including the Meta (Facebook) Pixel; HubSpot to receive the details you submit in our forms and to understand which pages and campaigns brought you to us; Sentry to receive technical error reports; and Vercel to host the site and measure performance without cookies. These providers receive information such as your IP address, device and browser details, the pages you view and, for forms, what you submit. They use it under their own privacy policies. Analytics and advertising tools run subject to the choices described in Section 5 and in our Cookie Policy.

We do not sell personal information for money. Some state laws treat the use of third-party advertising cookies and pixels as a “sale” or “sharing” of personal information, or as “targeted advertising,” even when no money changes hands. You can opt out at any time through the “Your Privacy Choices” link at the bottom of each page or by enabling GPC.