Meet MAX Members: one platform to run your volunteer department’s membership

If you’ve ever spent a December night reconciling LOSAP points from three spreadsheets, a sign-in binder and a group text, this one’s for you.

Today we’re introducing MAX Members, a membership-management platform built for volunteer fire departments, EMS agencies and rescue squads. It puts everything you track about your people in one secure place: who they are, what they’ve done, what they’re certified for, and what they’ve earned. Members get a home page that shows exactly where they stand. Officers get their nights back.

We’re firefighter owned and operated, so we built MAX Members around how volunteer departments actually run. That starts with LOSAP.

Why we built it

Most departments we talk to run their membership on a patchwork. One spreadsheet holds points, another holds certs. Duty crew sits in a group chat and the SOPs live in a shared drive nobody can search. Every handoff between them is a chance for a member to lose credit they earned, or for a lapsed cert to slip through.

MAX Members replaces that patchwork with one record per member, from recruit to retiree. When a member logs a drill, it counts toward their LOSAP points, shows up in your response stats and appears in leadership’s next briefing. Nobody has to enter it twice.

What’s inside: the core features

• LOSAP, Retirement & Benefits. Per-member point ledgers with live pacing toward annual targets. Configurable point schedules and category caps, plus signature-ready state LOSAP and tax-credit forms. Import decades of prior history for accurate vesting. Learn more about LOSAP & Benefits
• Activity Tracking. Log training, calls, meetings, work details and custom activity types, with points flowing straight into LOSAP. Runs import automatically from Active911 and other dispatch feeds.
• Membership Management. A complete, searchable member directory with profile fields you design. Member types and role-based permissions you can edit.
• Certification & Training Tracking. Every cert with issue and expiration dates, automatic reminders before anything lapses, member-submitted certs with officer approval, and a department-wide cert board. See certification tracking
• Progression Tracking. Paths for driver/operator, fire, EMS and rescue, plus membership-class advancement. Reusable check-sheets with officer sign-off, and an eligibility engine that flags who’s ready to advance.
• Duty Crew Management. Build duty crews and recurring rosters. Members set their availability and claim open slots, and qualification checks keep only eligible members riding.
• Sign-Up Sheets & Events. RSVPs, slot limits, waitlists and automatic reminders. Overlapping slots are blocked automatically. Attendance flows into activity and LOSAP.
• Projects. Run open houses, apparatus purchases and renovations as milestones and tasks, with a clear owner on every piece and a personal “My Tasks” view.
• Promotions & Rank History. A permanent record of every promotion and position, with each member’s current rank worked out automatically.
• Announcements & Notifications. Send department-wide or targeted announcements with acknowledgement tracking. Notifications, messages and announcements share one inbox.
• Document Library. Categorized, searchable SOPs and policies with per-role access and required-reading acknowledgements.
• Member Store. A uniform and apparel catalog with member self-service ordering, allowances and fulfillment tracking.
• Mobile App. The whole platform on any phone, with push notifications for what matters.

And there’s more built in: response and performance stats, automated leadership briefings, signature-ready PDF reports, a donation tracker, station and fleet profiles, custom forms, committee management, photo galleries, a shared calendar and global search. See every feature

See it on your department

We’d love to show you around. Tell us a little about your agency and we’ll tailor a walkthrough to how you operate: LOSAP, duty crew management, certifications and everything in between. No pressure, no obligation.

Prefer to look around first? Visit the MAX Members overview or browse MAX Members resources.