FORMS ENGINE
Build any form without a developer.
Contact forms, records requests, permits and applications, built by drag and drop and placed on any page, with submissions routed to the right people.
AT A GLANCE
Forms your team can build and manage.
From the first field to the last submission.
Build with no code
16 field types, with a preview before you publish.
34 starter forms
Copy a starter form from a library of 14 categories and edit it.
Conditional logic
Show a field only when another answer calls for it.
A submissions inbox
Search, triage, assign and track every submission.
BUILDING FORMS
Sixteen field types and forms that adapt.
Text, dates, dropdowns, file uploads, repeatable rows and more.
16 field types
Text, email, phone, number, long text, dropdown, radio, checkboxes, consent, date, file upload, heading, paragraph and repeatable rows.
Layout and guidance
Half or full width fields, help text, defaults, placeholders and autofill hints.
Names, addresses, signatures and ratings
Coming soonName and address fields, e-signature, and rating scales such as stars, Likert and NPS.
Logic and calculations
Show or hide fields based on answers, calculate values, and split long forms into sections.
Step-by-step mode
Turn any form into multiple pages, phone-first, with a progress indicator and answers kept if the page reloads.
Save, resume and prefill
Save and resume later by email link, and prefill from a link or a signed-in user.
Open and close dates and limits
Open and close a form on set dates and cap the number of entries.
Forms in Spanish
Coming soonBuild forms in Spanish for the residents you serve.
PLACING, PAYING AND REPLYING
The right people hear about it.
Starter forms and imports
34 ready-made forms, including contact, records request and burn permit. WordPress Gravity Forms import with conditional logic.
Put a form anywhere
Add a form to any page or post inline, beside text or on a dark band, on directory profiles, or on its own public page.
Fees and payments in a form
Payments are paid straight to the agency's own account. Responder MAX never touches the money.
Staff notification routing
Send each submission to different people by rule, with a custom subject and sender name and a recipient readiness check.
Confirmation emails
The person who submitted gets an email with their answers, plus a custom thank-you message or redirect.
Delivery tracking and self-test
See whether notifications were delivered, resend with one click, and test a form with a one-click self-test.
Optional notification emails
Choose which form emails go out, and get a warning to administrators when a form’s notifications keep failing.
Reports and lead source
Form analytics and reports, plus the page or campaign each submission came from.
CSV export
CSV export for administrators with protection against spreadsheet formula attacks. A PDF copy of each submission and webhooks are coming soon.
GET STARTED FAST. CONTACT US TO LEARN MORE.
See how this works for your department.
Tell us about your department and we will show you the new platform built from your own content.
- Walk through the features that matter to you
- Plan what moves over from your current site
- Agree a practical next step
Request a Website Readiness Review
SAFETY AND RECORDS
Spam kept out, records kept intact.
Layered spam protection
An invisible honeypot and timing trap, Cloudflare Turnstile and rate limiting.
Privacy built in
Forms refuse Social Security numbers and dates of birth where they do not belong, and personal data never goes into a web address.
Secure file uploads
File-type checks and an Office macro check on every upload.
Virus scanning of uploads
Uploaded files are scanned for viruses.
Accessible forms
Error summaries, errors tied to their fields, and focus moved to errors and to the success message.
Case workflow for submissions
Search, triage, status, case status of new, in review, scheduled or closed, assign to staff, and internal notes.
A full audit trail
See who did what on every submission.
Submissions protected after sending
Submissions cannot be changed after they are sent and can be preserved for public-records requests.
Kept separate by agency
Each agency's forms and submissions are kept separate from every other agency's.
QUESTIONS
Common questions
Do we need a developer to build a form?
No. Build with drag and drop, preview it, and publish it when ready.
How many starter forms and field types are there?
There are 34 ready-made starter forms, a template library with 14 categories, and 16 field types.
Can residents see what they submitted?
Yes, where the resident portal is switched on. Residents sign in to My with secure passwordless login and see their requests and status in one place.
Can we accept payments or fees through a form?
Yes. Payments in forms are paid straight to your agency's own account. Responder MAX never touches the money.
Can submissions go to different staff members?
Yes. Routing rules can send a submission to different people by answer, for example if Topic is Records, also email the records clerk.
Can we import our WordPress Gravity Forms?
Yes. Gravity Forms import automatically, including conditional logic, and keep their original notification and confirmation emails.
Can we build forms in Spanish?
This is coming soon. Spanish forms are being built now.
How do forms handle spam?
Forms use an invisible honeypot and timing trap, Cloudflare Turnstile and rate limiting.
Are submissions ready for public-records requests?
Yes. Submissions cannot be changed after they are sent and can be preserved for public-records requests, and each one has a full audit trail. A PDF copy of each submission is coming soon.
Can forms collect Social Security numbers or dates of birth?
No. Forms refuse them where they do not belong, and personal data never goes into a web address.
Can a business give us pre-incident information?
Yes. A business can submit a pre-plan form with building and contact details. The form refuses alarm codes, gate codes, PINs, passwords, Social Security numbers and birth dates. It is covered on the Business Pre-Plans page at /public-safety-website-platform/business-pre-plans.
Are the forms accessible?
Forms show an error summary, tie each error to its field, and move focus to errors and to the success message.
See the whole platform.
Every feature on this page is part of the new Responder MAX CMS for public safety.
Explore the platform