HALLS & SPACES RENTALS / RESERVATIONS
Rent or reserve your spaces without the phone tag.
Halls, pavilions and meeting rooms with photos, flexible pricing and a guided booking flow. Residents see a live price, and your staff run every booking from one workspace.
AT A GLANCE
One place for every space you rent or reserve.
Public pages, flexible pricing, rules that enforce themselves, and online payments that go to your own account.
A page per space
Photos, capacity, amenities, house rules and a guest limit for each event type.
Pricing your way
Hourly, block or flat rates, with add-ons, surcharges and deposits.
Booking that just works
A guided wizard, an availability finder and your rules enforced automatically.
Paid to your account
Online payments go straight to your agency’s own payment processor account, such as Stripe, Authorize.net or PayPal.
YOUR SPACES AND PRICING
Show off your spaces and price them your way.
Choose how each space is booked, then set rates that match how you rent it.
- Halls and rooms with detailPhoto galleries, square footage, seated and standing capacity, amenities, house rules and a guest limit for each event type.
- Choose how each space is bookedInquiry only, “request a date”, or book instantly with staff approval.
- Hourly, block or flat ratesCharge by the hour with minimum hours, by block, or a flat rate.
- Prices by day and event typeSet different prices for weekdays and weekends, and by event type.
- Add-ons and surchargesOffer tables, kitchen, AV and cleaning as add-ons, and apply conditional surcharges.
- DepositsApply a deposit to the total, make it refundable, or make it non-refundable.
BOOKING THAT JUST WORKS
A guided booking flow with your rules built in.
Renters see a live, itemized price estimate as they book, calculated securely on the server.
- A four-step wizardDate and time, choose a space, event details, then contact and terms.
- Availability finderCompare spaces side by side, or run a quick availability check.
- Your rules, enforced automaticallyMinimum notice, maximum advance booking, allowed block lengths, setup and cleanup buffers and blackout dates.
- No double bookingsOverlapping reservations are refused, and if someone just took a slot the renter sees a clear message.
- Custom booking formsEach space can ask its own questions before you say yes.
- Versioned rental termsRenters accept the current terms, and the system records exactly which version they agreed to.
GET STARTED FAST. CONTACT US TO LEARN MORE.
See how this works for your department.
Tell us about your department and we will show you the new platform built from your own content.
- Walk through the features that matter to you
- Plan what moves over from your current site
- Agree a practical next step
Request a Website Readiness Review
RUN IT FROM ONE WORKSPACE
Every booking, from request to completed.
Requests, calendar and payments in one place for your staff.
- One workspaceBooking requests, upcoming events, a month calendar, setup, availability, forms and policies in one place.
- Walk-ins, phone calls and holdsCreate bookings for walk-ins and phone calls, and place manual holds.
- Notes, files and CSV exportKeep notes and files on every booking and export bookings to a spreadsheet.
- Clear booking statesNew lead, pending review, approved, declined, confirmed, cancelled, completed or expired.
- Holds that expireHolds that are never confirmed expire on their own and free the date.
- Scheduled remindersRenters get automatic reminder emails before their booking, at up to three times your agency sets, such as 7 days and 1 day before.
- Optional notification emailsChoose which booking emails go out, such as a booking changed by staff, a hold about to expire or a payment received.
- Paid to your own accountDeposits and rental fees paid online go straight to your agency’s own payment processor account. Responder MAX never holds or routes agency funds.
QUESTIONS
Common questions
Can residents book a hall online without calling the station?
Yes. Each space chooses how it is booked. A space can take inquiries only, let visitors request a date, or let them book instantly with staff approval.
What stops two groups from booking the same room?
Overlapping reservations for the same space are refused, and if someone just took a slot the renter sees a clear message. Holds that are never confirmed expire on their own and free the date.
Can we charge different prices for weekends or different events?
Yes. You can charge hourly with minimum hours, by block or a flat rate, set different prices for weekdays and weekends and by event type, and add add-ons and conditional surcharges.
How do deposits work?
Set a deposit that applies to the total, that is refundable, or that is non-refundable. Renters see an itemized price estimate as they book.
Where does rental money go?
Deposits and rental fees paid online go straight to your agency’s own payment processor account, such as Stripe, Authorize.net or PayPal, and Responder MAX never holds or routes agency funds. Staff can also mark payments as received offline or due at the venue.
Can we enforce minimum notice and blackout dates?
Yes. Minimum notice, maximum advance booking, allowed block lengths, setup and cleanup buffers and blackout dates are all enforced automatically.
Can staff enter a booking for someone who phones in?
Yes. Staff can create bookings for walk-ins and phone calls and place manual holds from the same workspace.
Does the system produce a rental contract?
No. Renters accept your current rental terms during booking, and the system records exactly which version they agreed to. Responder MAX does not generate rental contracts.
Do renters get reminders?
Yes. Renters get automatic reminder emails before their booking, at up to three reminder times your agency sets, such as 7 days and 1 day before the event.
See the whole platform.
Every feature on this page is part of the new Responder MAX CMS for public safety.
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