RESIDENT PORTAL
One place for residents to see everything with you.
My gives each resident a personal home with every request, order, booking, registration, ticket and donation, with plain-language status and secure passwordless login.
AT A GLANCE
A personal home for every resident.
What you have with us, in one place, switched on per agency.
Secure passwordless login
Residents sign in securely, with no password to create, remember or reset.
One activity list
Requests, orders, bookings, registrations, tickets and donations together, with filters.
Messages in context
Residents message the agency about a request and see replies in the same conversation.
Private by design
Each resident sees only their own records.
SIGNING IN
Secure passwordless login.
Residents sign in securely, with no password at all.
Nothing to forget
No password to remember, reset or reuse.
Nothing to steal
Codes work once and expire in minutes, so there is no password to steal or reuse.
Private details stay behind sign-in
Your records are never in the email. Treat the sign-in email like a key and do not share it.
EVERYTHING IN ONE PLACE
What you have with us.
A personal home that shows everything a resident has with the agency.
One filterable activity list
Service requests, store orders, hall and room bookings, class registrations, raffle, 50/50 and Queen of Hearts tickets, and donations.
Requests with a progress tracker
Received, In review, Scheduled and Closed, shown as a tracker.
Order status
Received, Preparing, Ready for pickup and Completed, or Shipped.
Booking status
Request received, Approved and Confirmed.
Registrations, tickets and donations
Registered, Waitlisted or Seat offered for classes, and Confirmed for tickets and donations.
GET STARTED FAST. CONTACT US TO LEARN MORE.
See how this works for your department.
Tell us about your department and we will show you the new platform built from your own content.
- Walk through the features that matter to you
- Plan what moves over from your current site
- Agree a practical next step
Request a Website Readiness Review
STAYING IN TOUCH AND PRIVACY
Fewer calls to the front desk.
Message about any request
Replies from your staff appear in the same conversation.
Email updates on status changes
If your agency turns on status-change emails, each email links straight back to My.
Optional notification emails
Choose which resident request emails go out, such as a request closed, more information needed or a reply received.
Cancel where policy allows
Residents can cancel a booking or registration when your agency policy permits it.
Only their own records
A resident never sees staff notes, card details or payment references.
Your agency decides
Each agency chooses whether to turn My on.
QUESTIONS
Common questions
Do residents need a password to use the resident portal?
No. Residents use secure passwordless login, so there is no password to create, remember or reset.
What can a resident see in My?
Their own service requests, store orders, hall and room bookings, class registrations, raffle, 50/50 and Queen of Hearts tickets, and donations, all in one activity list they can filter.
Can residents track the status of a request?
Yes. Each request shows plain-language status from Received to In review, Scheduled and Closed, with a progress tracker. Orders, bookings, registrations, tickets and donations have their own clear statuses.
Can residents message our staff through the portal?
Yes. A resident can message the agency about any request and see replies in the same conversation.
Do residents get an email when something changes?
Yes, if your agency turns on status-change emails. Status changes then send an email that links straight back to My.
Can residents cancel a booking or class registration themselves?
Yes, where your agency policy allows it.
What can residents not see?
Residents see only their own records. They never see staff notes, card details or payment references.
How is sign-in kept safe?
Sign-in is passwordless, so there is no password to steal or reuse. Codes work once and expire in minutes, and private details stay behind the sign-in, never in the email. Residents should not share a sign-in email.
Does every agency have to use the resident portal?
No. Each agency decides whether to turn My on.
See the whole platform.
Every feature on this page is part of the new Responder MAX CMS for public safety.
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