One platform for your entire membership
From membership management and LOSAP to progression, duty crew management and reporting — here's everything Responder MAX does for volunteer fire departments, EMS and rescue squads.
Membership Management
The complete record for every member — from recruit to retiree — with a profile you shape to your department.
- Complete member records and a fast, searchable directory
- Build your own profile fields — required, self-editable or hidden
- Member types (Prospect / Member / Archived) separate from access role
- Five-tier roles with granular, editable permissions
- Guided onboarding, disable-access and records retention
LOSAP, Retirement & Benefits
Point tracking, pacing and state forms for your Length-of-Service Award and retirement programs — built for how volunteer departments actually run them.
- Per-member point ledger with live pacing toward annual targets
- State LOSAP & tax-credit forms generated to signature-ready PDFs
- Length-of-service and retirement benefit tracking per member
- Configurable point schedules, category caps and sleep-in windows
- Import decades of prior history for accurate vesting
Activity Tracking
One place to capture everything members do — training, calls, meetings and work details — with points flowing straight into LOSAP.
- Log training, calls, meetings, work details and custom activity types
- Every entry can earn LOSAP points automatically
- Runs import automatically from Active911 and other dispatch feeds
- Response and person-hour stats by member, apparatus and first-due
- Participation leaderboards that reward showing up
Certification & Training Tracking
Never get caught by a lapsed cert again. Track every certification and get reminded long before anything expires.
- Track every certification with issue and expiration dates
- Automatic reminders before anything lapses
- Training-hours capture tied to certs and activity
- Member-submitted certifications with officer approval
- Bulk import and a department-wide cert-tracker board
Progression Tracking
Full progression for every role in your department — operationally and administratively — with check-sheets and officer sign-off.
- Paths for driver/operator, fire, EMS and rescue progression
- Membership-class advancement (probationary → active → life)
- Reusable check-sheet templates for every task sign-off
- Eligibility engine flags who is ready to advance
- Complete progression history per member
Duty Crew Management
Build your duty crews, let members sign up, and have the crew feed your reports and activity automatically.
- Build duty crews and recurring crew rosters
- Members set availability and claim open crew slots
- Duty-crew rosters auto-feed activity and reports
- Qualification-gated and multi-apparatus staffing
- Everyone sees their crew assignments on any device
Sign-Up Sheets & Events
Drive participation with events and sign-up sheets — RSVP, slots and reminders that keep your membership engaged.
- Post events with RSVP tracking
- Sign-up sheets for details, classes and fundraisers
- Slot limits and waitlists
- Automatic reminders that boost turnout
- Attendance flows into activity and LOSAP
Promotions & Rank History
A clean, permanent record of every promotion and position — with current rank derived automatically.
- Record promotions with effective dates
- Full rank and position history per member
- Current rank derived automatically from promotions & positions
- Configurable rank catalog for your department
- Leadership and officer position tracking
Announcements & Notifications
Reach the whole department or just the right people — with one inbox for announcements, messages and notifications.
- Department-wide and targeted announcements
- Categorized with acknowledgement tracking
- Unified inbox: notifications, messages and announcements
- Email plus installable-app push notifications
- @-mentions to pull in the right members
Document Library
Every SOP, regulation and policy — fully categorized, searchable and access-controlled.
- Categorized SOPs, regulations and policies
- Fast search across the whole library
- Per-role and per-document access control
- Acknowledgement tracking on required reading
- System-wide plus per-department document sets
Member Store
A popular perk: uniform distribution and apparel ordering, handled in-house with self-service ordering.
- Uniform and apparel catalog with sizes and variants
- Member self-service ordering
- Order queue and fulfillment tracking for store managers
- Allowances and approvals
- Keeps members engaged and looking sharp
Donation Tracker
Log and report every donation and fundraising drive — reporting-ready and access-controlled for your treasurer.
- Log donations with donor details and amounts
- Import and export for bookkeeping
- Track fundraising drives and campaigns
- Access-controlled for treasurers and officers
- Reporting-ready totals at any time
- Response stats from LOSAP-powered activity, plus run reports from Active911 and other sources
- Person-hours, first-due and apparatus breakdowns
- Per-member performance across calls, training and activity
- Scheduled reports of the metrics leadership cares about
- Participation, response and compliance rollups
- Emailed automatically on the cadence you choose
Signature-Ready PDF Reports
Generate signature-ready PDF reports — LOSAP, state forms and sign-offs.
- Auto-create signature-ready PDF reports
- LOSAP and state tax-credit forms included
- Progression sign-offs, then distribute and archive in a click
Effortless Historical Import
Bring your whole history with you — with AI doing the heavy lifting.
- Import your entire membership history in a guided wizard
- AI-assisted ingestion maps your old spreadsheets and exports to the right fields
- Especially built for LOSAP and retirement history — accurate from day one
- Certifications, qualifications and member records too
- Apparatus profiles with photos, specs and in-service status
- Station profiles for every house in your department
- Fleet stats and station-to-apparatus filtering
- Installable on any phone (PWA)
- Push notifications for what matters
- Fast and simple to use one-handed, on any device
- Create custom forms for check-offs and preventative maintenance
- Submit requests to leadership and log statuses
- Membership surveys and more — built natively, no third-party add-ons
- Committees with membership and roles
- Meetings and minutes
- Committee reporting
- Event and apparatus photo galleries
- Member-contributed photos
- Organized, shareable albums
Shared Calendar
Everything in one calendar.
- Department calendar for events, shifts and training
- Subscribe from any calendar app (iCal feed)
- Always current, everywhere
Global Search
Find anything, fast.
- Search members, documents, apparatus and more
- Jump straight to what you need
- Built into every screen
Built for your members
Your members' home, your way
Every member lands on a home page that surfaces exactly what matters to them — and you control what they see.
- Critical certification noticesMembers see what's expired or expiring — front and center.
- LOSAP & benefits trendsLive point pacing and tax-credit progress at a glance.
- Events & forms needing a responseUpcoming events, sign-up sheets and forms waiting on them.
- Department announcementsThe latest from leadership, right where they land.
- "Meet the New Members" roll callA warm welcome that builds culture from day one.
- Certs & activity summaryA personal snapshot of where each member stands.
Up and running fast
Easy onboarding
Get your department set up without a project plan. A guided wizard walks you through the essentials — and Responder MAX can pre-fill a lot of it for you.
- Step-by-step setup guideA guided walk-through gets your department live — skip anything and finish later.
- Bulk-import or invite membersBring your whole roster in at once — or invite members with a personalized link and activation codes.
- Customize every moduleTune settings across the platform to match how your department runs.
- Control who sees whatComprehensive, role-based permissions — with extra care for sensitive data.
Security first
Your data, protected like it's ours
You're trusting us with your members' personal information — including the data behind LOSAP and state forms. We treat it that way, in plain terms:
- Encrypted, alwaysSensitive data like SSNs and dates of birth is encrypted with AES-256-GCM, using keys managed by AWS KMS — encrypted at rest and in transit.
- Your department, walled offEvery record is isolated at the database with row-level security, so one department can never see another’s data — no exceptions.
- Two-factor, unified loginTwo-factor authentication is available for every account, on top of a single, unified secure sign-on. One login, locked down.
- Nothing goes unloggedSensitive and security-relevant actions are captured in a full audit log, so you always know who did what.
Firefighter owned & operated
One platform for your entire membership.
Built for volunteer fire departments, EMS and rescue squads. Tell us about your department and we’ll show you around.
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