CITIZEN REQUESTS
Every resident request, tracked to closed.
Residents choose what they need and send it in four simple steps, and your staff handle each case from a shared inbox.
AT A GLANCE
One front door for resident requests.
A guided request for residents and a tracked case for your team.
A request landing page
Residents pick what they need before the request begins.
Four simple steps
Service, details, schedule and contact.
A staff requests inbox
Every request in a list with filters and a case page.
A clear case workflow
New, in review, scheduled and closed.
FOR RESIDENTS
Ask once, in the right place.
One request form handles every service type.
Choose a request type
The type is chosen in the first step of the request.
A guided wizard
Four steps from service to contact details.
Confirmation by email
Residents get a received confirmation.
Track your request
Residents can see their own requests and status in the resident portal.
FOR STAFF
Cases your whole team can work.
Assign to a person or team
Route a case to an individual, a team or both.
Private notes and mentions
Discuss a case internally and mention colleagues.
Message the resident
Send a secure message from the case that also goes out by email.
Log phone and counter requests
Add a request on behalf of a resident.
GET STARTED FAST. CONTACT US TO LEARN MORE.
See how this works for your department.
Tell us about your department and we will show you the new platform built from your own content.
- Walk through the features that matter to you
- Plan what moves over from your current site
- Agree a practical next step
Request a Website Readiness Review
RECORDS YOU CAN TRUST
Handling changes, answers do not.
Resident answers kept intact
Staff change only the status and handling, never what the resident submitted.
Reopen when needed
Only the allowed status moves are offered, and cases can be reopened.
Scheduled or due date
Record when work is booked or due.
On or off per department
Switch the whole requests module on or off for each department.
QUESTIONS
Common questions
Can we offer different kinds of requests?
Yes. One request form handles all of your service types, with the type chosen in the first step.
Can staff log a request that came in by phone?
Yes. Staff can add a request on behalf of a resident.
Can staff edit what a resident submitted?
No. Staff change only the status and handling of a request.
Do residents get emails?
Residents receive a received confirmation and, if the department turns it on, an email when the status changes.
See the whole platform.
Every feature on this page is part of the new Responder MAX CMS for public safety.
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