This privacy statement was last changed on March 10, 2026, last checked on March 10, 2026, and applies to citizens and legal permanent residents of the United States.
In this privacy statement, we explain what we do with the data we obtain about you via https://respondermax.com. We recommend that you carefully read this statement. In our processing, we comply with applicable privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data through this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we request your consent to process personal data where your consent is required;
- we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf; and
- we respect your right to access, correct, or delete your personal data at your request.
If you have any questions, or want to know exactly what data we keep about you, please contact us.
1. Purpose and Categories of Data
We may collect or receive personal information for a number of purposes connected with our business operations, including the following:
1.1 To offer and deliver products and services
- First and last name
- Account name or alias
- Email address
- Telephone number
- Organization name
- Internet activity information, including browsing activity and interactions with our website or platform
- Geolocation data
- IP address
We retain this data for as long as necessary to provide services, fulfill our contractual obligations, and maintain appropriate business records.
1.2 Compiling and analyzing statistics for website and platform improvement
- Internet activity information, including browsing history, search history, and interactions with our website or platform
- IP address
- Geolocation data
- Device and browser information
We retain this data for as long as reasonably necessary for analytics, reporting, security, and service improvement purposes.
1.3 To support services or products that a customer wants to buy or has purchased
- First and last name
- Account name or alias
- Physical address, including street address, city, state, and ZIP/postal code
- Email address
- Telephone number
- IP address
- Internet activity information, including interactions with our website, platform, or communications
We retain this data for as long as necessary to provide services, support customer accounts, comply with legal obligations, and maintain appropriate internal records.
1.4 Newsletters and marketing communications
- First and last name
- Email address
- Telephone number
- Organization name
- IP address
- Internet activity information related to email opens, clicks, and website engagement
We retain this data until you unsubscribe, opt out, or until it is no longer necessary for the purpose for which it was collected.
1.5 Contact through phone, mail, email, and/or webforms
- First and last name
- Email address
- Telephone number
- Physical address, where provided
- IP address
- Internet activity information related to form submissions or website interactions
- Any additional information you choose to provide in your message
We retain this data for as long as necessary to respond to your inquiry, provide support, and maintain appropriate business records.
2. Sharing with Other Parties
We may share or disclose personal data to trusted third-party service providers as necessary to operate our website, platform, and related business functions. These recipients may include hosting providers, analytics providers, communication platforms, support tools, and other vendors that process data on our behalf.
We do not sell personal data or share SMS opt-in data or consent information with third parties for marketing purposes.
3. Disclosure Practices
We may disclose personal information if we are required to do so by law or court order, in response to a lawful request by a law enforcement agency or other public authority, to the extent permitted under applicable law, or when disclosure is necessary for an investigation relating to public safety.
If our website, organization, or related assets are taken over, sold, or involved in a merger, acquisition, or other business transfer, your details may be disclosed to our advisers and prospective purchasers and may be transferred to the new owners.
4. How We Respond to Do Not Track Signals & Global Privacy Control
Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will honor those preferences where technically feasible.
5. Cookies
Our website uses cookies and similar technologies to improve site functionality, enhance the user experience, analyze performance, and support platform operations. For more information about cookies and your choices, please refer to our Cookie Policy.
We may use analytics tools, including Google Analytics, subject to applicable privacy protections and data processing safeguards.
Where configured, full IP address collection is limited or masked where feasible.
6. Security
We are committed to the security of personal data. We take appropriate technical and organizational measures to limit abuse of and unauthorized access to personal data. This helps ensure that only necessary personnel have access to your data, that access is protected, and that our security measures are regularly reviewed.
7. Third-Party Websites
This privacy statement does not apply to third-party websites connected by links on our website or platform. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before making use of them.
8. Amendments to This Privacy Statement
We reserve the right to amend this privacy statement at any time. We recommend that you consult this page regularly so that you remain aware of any changes. Where appropriate, we will actively inform users of material updates.
9. Accessing and Modifying Your Data
If you have any questions or want to know which personal data we have about you, please contact us. Please clearly identify yourself so that we can be certain we do not modify or delete data belonging to the wrong person. We will provide requested information only after receipt of a verifiable consumer request.
You have the following rights:
9.1 You have the following rights with respect to your personal data- You may submit a request for access to the data we process about you.
- You may object to certain processing activities, where permitted by law.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect, no longer relevant, or not lawfully required to be retained, or ask us to restrict the processing of the data.
- You may appeal our decision whenever we refuse to take action on a request and, where applicable, submit a complaint with the competent authority if your appeal is denied.
This section supplements the rest of this Privacy Statement and applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Nevada (NRS 603A), Utah (UCPA), and Virginia (CDPA).
California
Right to know what personal information is being collected about you
A consumer has the right to request that a business that collects personal information disclose the following:
- The categories of personal information collected about that consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting, using, or disclosing personal information.
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information collected about that consumer.
The right to know whether personal information is sold or disclosed and to whom
A consumer may request disclosure regarding whether personal information has been sold or disclosed for a business purpose, and if so, the applicable categories involved.
The right to equal service and price
You have the right to exercise your privacy rights without receiving discriminatory treatment.
The right to deletion
A consumer may request deletion of personal information collected from them, subject to exceptions permitted by law, including when retention is necessary to complete a transaction, provide a requested service, detect security incidents, comply with legal obligations, debug functionality, or enable internal uses reasonably aligned with consumer expectations.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information, please refer to our privacy request page.
Financial incentives
We do not currently offer financial incentives in exchange for personal information unless explicitly disclosed in a separate notice.
Selling of personal data to third parties
We have not sold consumers’ personal data in the preceding 12 months.
We have not shared SMS opt-in data or consent information with third parties for marketing purposes.
Colorado
Right to Data Portability
When exercising the right to access personal data, you have the right to obtain the data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance, subject to applicable legal limitations.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under Colorado law, this concerns the following purposes:
- targeted advertising;
- the sale of personal data; or
- profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Connecticut
Right to Data Portability
When exercising the right to access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under the CTDPA, this concerns the following purposes:
- targeted advertising;
- the sale of personal data; or
- profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Nevada
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under Nevada law, this concerns the sale of certain covered information.
Utah
Right to Data Portability
When exercising the right to access personal data, you have the right to obtain the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under the UCPA, this concerns the following purposes:
- targeted advertising; or
- the sale of personal data.
Virginia
Right to Data Portability
When exercising the right to access personal data, you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under the CDPA, this concerns the following purposes:
- targeted advertising;
- the sale of personal data; or
- profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
10. Children
Our website is not designed to attract children, and it is not our intent to collect personal data from children under the age of consent in their country or state of residence. We therefore request that children under the applicable age of consent do not submit any personal data to us.
11. Contact Details
Responder MAX
9555 Kings Charter Drive, Suite K
Ashland, VA 23005
United States
Website:
https://respondermax.com
Email:
[email protected]
Phone:
571-367-9852
12. SMS Communications
If you opt in to receive SMS/text messages from Responder MAX, you agree to receive messages related to:
- Demo scheduling and appointment reminders
- Customer onboarding communications
- Event confirmations and reminders
- Product updates and service notifications
- Customer support communications
- Occasional promotional messages related to our products and services
Message frequency varies based on your interaction with Responder MAX. Message and data rates may apply depending on your mobile carrier and service plan.
Opt-In Consent
You will only receive SMS/text messages from Responder MAX if you have provided express consent by:
- Checking an SMS opt-in box on a website form
- Providing written consent via email or digital communication
- Initiating SMS communication with us and continuing engagement
Consent to receive SMS messages is not a condition of purchase.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
- STOP – to unsubscribe
- UNSUBSCRIBE – to unsubscribe
After opting out, you will receive a final confirmation message, and no further SMS messages will be sent unless you re-subscribe.
Help
For assistance, reply HELP.
You may also contact us at:
Email:
[email protected]
Phone:
571-367-9852
Data Use & Privacy
We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes. Your information will be handled in accordance with this Privacy Statement.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.